Resolutions Administrator - PART TIME
V85103881

£23 Per Hour

Part Time

Contract

West London, Greater London

Public Sector And Council

Posted 25 days ago

Expires In 4 Days

Job Description

Resolutions Administrator (Part-Time)
Location: West London
Rate: £23.00 per hour (Umbrella)
Hours: Part-Time Mon & Tuesday 9am to 5pm, Wednesday 9am to 1:30pm 
Working Pattern:
  • First 4 weeks: 2 days per week in office
  • Thereafter: Minimum 1 day per week in office
    Start Date: ASAP
About the Role We are currently seeking a motivated and organised Resolutions Administrator to join a busy and fast-paced housing service in West London.

Key Responsibilities:
  • Provide administrative support to the Dispute Resolution and Complaints teams
  • Assist in managing and tracking resident complaints relating to repairs and housing issues
  • Liaise with internal caseworkers to support complaint investigations and resolutions
  • Communicate with contractors and residents to help achieve positive outcomes
  • Maintain accurate records and update housing systems
  • Prepare reports, spreadsheets, and case documentation
  • Ensure deadlines and service standards are met
Requirements:
  • Proven experience using Microsoft Office, particularly Excel
  • Previous administrative experience within housing, complaints, or repairs environments (desirable)
  • Experience using housing management systems (advantageous)

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email. 

Damilola Alabede

Damilola.alabede@voxconsultants.com

02081384125

Division V85

Vox Network Consultants

27 Clements Lane

Greater London

EC4N 7AE

0208 1384125

View Branch Details
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