Resolutions Administrator (Part-Time) Location: West London
Rate: £23.00 per hour (Umbrella)
Hours: Part-Time Mon & Tuesday 9am to 5pm, Wednesday 9am to 1:30pm
Working Pattern:- First 4 weeks: 2 days per week in office
- Thereafter: Minimum 1 day per week in office
Start Date: ASAP
About the Role We are currently seeking a motivated and organised
Resolutions Administrator to join a busy and fast-paced housing service in West London.
Key Responsibilities:- Provide administrative support to the Dispute Resolution and Complaints teams
- Assist in managing and tracking resident complaints relating to repairs and housing issues
- Liaise with internal caseworkers to support complaint investigations and resolutions
- Communicate with contractors and residents to help achieve positive outcomes
- Maintain accurate records and update housing systems
- Prepare reports, spreadsheets, and case documentation
- Ensure deadlines and service standards are met
Requirements:- Proven experience using Microsoft Office, particularly Excel
- Previous administrative experience within housing, complaints, or repairs environments (desirable)
- Experience using housing management systems (advantageous)
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.