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Frequently Asked Questions:

• How many Complaints Officer jobs are available on Pertemps?

  There are 40 Complaints Officer jobs available on Pertemps right now.

• What does a Complaints Officer do?

  A Complaints Officer, also known as a Customer Complaints Officer, is a professional responsible for managing and resolving customer complaints. This role involves investigating customer concerns, coordinating resolution efforts, and implementing measures to prevent future issues.

  Tasks required include:

  • Receive and document customer complaints through various channels, such as phone calls, emails, or written correspondence..
  • Investigate the nature of each complaint to understand the issues and determine appropriate courses of action..
  • Collaborate with relevant departments or teams to gather information and address the root causes of complaints..
  • Communicate with customers to provide updates on the status of their complaints and the steps being taken for resolution..
  • Propose and implement solutions to resolve customer complaints and prevent similar issues from occurring in the future..
  • Maintain detailed records of complaints, resolutions, and any corrective actions taken..
  • Ensure compliance with company policies, procedures, and regulatory requirements in the resolution process..
  • Provide feedback to management on recurring issues and recommend improvements to products or services..
  • Communicate resolution outcomes to customers, ensuring their satisfaction and understanding of the resolution..
  • Contribute to the development and improvement of customer service policies and procedures..

• What are the entry requirements for a Complaints Officer?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.