Platform Consultant

Our Glasgow based client has a requirement for a Modern Workplace Platform Consultant (End User Experience Monitoring) for an initial 6 month fixed-term contract.  You will be responsible for assisting their existing customer estate with providing governance & monitoring solutions around end user experience. You will have previous experience working with service design, traditional 1st, 2nd and 3rd line teams and be familiar with the technology landscape at a consumer level.

We are looking for a consultant that has a “can do” attitude and is comfortable in picking up new skills quickly whilst using pre-existing knowledge to assist our clients end users/to assist with preventing problems before they arise.

Documentation will be key within this role as our client ultimately looks to improve the customer EUEM experience organisational wide.
 
Role
·        Technical & architectural competencies around digital end user experience monitoring
·        Specific/expert product knowledge around Lakeside Systrack
·        Familiarity & product awareness of EUEM products such as Microsoft desktop analytics, Nexthink, ThousandEyes & Zscaler
·        Assist with high level design around the EUEM product lifecycle for both our client and thei customer base
·        Work on projects & programmes for opportunities provided to modern workplace via the sales and presales channels
·        Working with Modern workplace Architecture both within our client & their customer base
·        Plan, document and implement small changes where appropriate
·        Good communication and excellent documentation skills
·        The ability to work under pressure in a fast-paced environment and use your initiative and experience based on industry best practices
·        Highlight opportunities to improve/evolve service and technology platforms
·        Assist with testing and validation of changes and/or deployments where necessary
·        Providing assessments to our client and their customer base around improvements around pre-existing EUEM configuration
·        Implementation of enhancements around end user experience monitoring delivery
·        Working with all the tower structures within the modern workplace practice
·        Work with the head of modern workplace & relevant teams as an SME with EUEM
·        Demonstrate a customer obsessed mind-set when evaluating solution options and platform improvements
·        Work with our clients customers internal IT & corporate processes to ensure successful delivery
Competencies
·        Knowledge of modern workplace common practices & technology areas
·        Ideally previously working as an expert working within modern workplace infrastructure within an enterprise level organisation
·        Improve user experience and drive Modern Workplace and digital transformation initiatives
·        Strong knowledge with productivity & collaboration tools such as Microsoft Office suite including Outlook, Teams, Viva, Forms
·        Monitor and optimize Microsoft 365 services, generate performance reports, and stay updated on the latest features and best practices
 
For more information please contact:
Nicole Chapman
nicole.chapman@clickrecruiting.co.uk