£25,000 Per Annum
Full Time
Contract
Waltham Cross, Hertfordshire
Customer Service And Call Centre
Posted 7 hours ago
Expires In 29 Days
Job Description
My Client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in 1979, they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients.
They are in need of a customer service advisor to be part of a call centre acting as first point of contact to receive works from clients, update work management systems and ensure correct data entry.
THE ROLE:
- Accurately records and logs interaction with our customers, must be correct, detailed, and comprehensible
- Keeps sensitive information private & confidential
- Works with management to maintain best practices for efficient communication with our customers
- Deal directly with customers either by telephone & emails
- Respond promptly to customer enquiries
- Obtain and evaluate all relevant information to handle service enquiries
- Process job orders
- Organise workflow to meet customer timeframes
- Direct requests and unresolved issues to the designated resource
- Maintain client & business databases
- Communicate and coordinate with internal departments
- Provide feedback on the efficiency of the customer service process
- Manage large volumes of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend training to improve knowledge and performance level
- Providing the right solutions to customers
- Meet targets in terms of quality & performance
- Salary 25K
- 37.5 hours a week Monday to Friday, between 09.00am – 5.30pm with a 1-hour unpaid lunch break
- 21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days
- Pension scheme – Auto enrolment
- Employee Assistance Programme
- Life insurance
- Employee Referral Scheme
- Staff Discounts
Tom Wilson
twilson@rgb.co.uk
02079 322800
Division 697
RGB Network London
Lincoln House (LG01)
1 - 3 Brixton Road
London
Greater London
SW9 6DE
0207 932 2800
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