Operational Technical Lead

We have a great opportunity for you to join as a Technical Lead for the System Risk Assessment Team at Thames Water.

This is an exciting opportunity to join a team at the heart of Water Systems Performance.

You will gain extensive skills and knowledge in the operation of our vast clean water hydraulic system, from source to tap.

It is the responsibility of the Technical Lead to take operational ownership of the hydraulic system risk assessment workstream (Permit to Work) for repair and maintenance activities.

The successful candidate will have uncompromising attention to detail and an enduring commitment to our regulatory health and safety, water quality, customer supply & leakage targets.

You will provide operational direction and support to a team of Risk Analysts, ensuring they are technically capable of delivering reliable solutions to complex problems, while maintaining service level agreements with internal stakeholders.

What will you be doing as an Operational Technical Lead?

• Provide technical leadership to Risk Analysts, helping to develop and train the team to a high standard. Supporting the Risk Analysts with the completion of hydraulic system risk assessments.
• Take ownership of Key Performance Indicators and implement strategies to achieve goals in an environment with changing workloads and demands.
• Ensure Service Level Agreements and Key Performance Indicators are met to a high-quality standard.
• Analyse data and deliver reports and information to meet business needs in a timely fashion to the relevant stakeholders.
• Act as a Subject Matter Expert in internal and regulatory risk assessment processes and standards.
• Follow and comply with company Health & Safety procedures, auditing practices and record keeping.
• Perform root-cause analysis and propose strategies to prevent future failures/ non-compliance.
• Provide Coaching and Mentorship to the Risk Analysts and support the training of other Thames Water colleagues.
• Support improvements of defined business processes and lead innovative new ways of working.

What should you bring to the role?

• Hold Operational experience or relevant STEM Discipline/water experience is advantageous but not essential.
• Have a competent IT skillset. Capable of collating and analysing of qualitative/ quantitative data to resolve problems and drive team/business performance.
• An excellent communicator who demonstrates strong leadership skills and an ability to engage with a diverse range of stakeholders.
• Comfortable working with tight deadlines and changing priorities.
• Experience working with GIS mapping systems, SCADA telemetry, Saleforce’s and PI/Aorta whilst being proficient Microsoft applications, especially Excel and PowerPoint.

What’s in it for you?

• Offering a salary up to £45,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service (Plus bank holidays) 
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.