Customer Service Advisor
310100582

£26,000 Per Annum

Full Time

Temporary

Maidstone, Kent

Customer Service And Call Centre

Posted 11 hours ago

Expires In 29 Days

Job Description

We’re on the lookout for a committed Customer Service Advisor to join our client located in Maidstone.

Working Hours: Monday to Friday
Employment Type: Temporary to Permanent
Salary: £26,000 per annum
Location: Maidstone area

Main Duties:
  • Handle customer orders and payments accurately via phone, email, and online channels
  • Make scheduled outbound calls to encourage repeat orders
  • Evaluate incoming calls and emails to determine the correct course of action—sales, support, or complaints
  • Monitor and respond to daily emails and voicemails promptly
  • Provide initial troubleshooting for technical queries, escalating to first-line support when necessary
  • Organise reactive maintenance tasks based on customer type, liaising with the Technical Service Engineer and Senior Regional Technician
Ideal Candidate Profile:
  • Background in customer service and/or sales
  • Team player with a collaborative mindset, focused on meeting service targets
  • Skilled in complaint handling and issue resolution
  • Solution-oriented with a knack for identifying root causes and long-term fixes
  • Strong written and verbal communication abilities
  • Capable of managing workload and achieving personal objectives
  • Driven, resilient, and passionate about delivering excellent service
  • Open to change, with a flexible and positive approach
  • Curious and hands-on, eager to grow and develop professionally

For more information click apply now or call Maidstone on 01622 291841

Aleksandra Duda

Aleksandra.Duda@pertemps.co.uk

01622 291841

Division 310

Pertemps Maidstone

St Faiths Street

Maidstone

Kent

ME14 1LH

01622 291841

View Branch Details
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