Customer Service Advisor

Inbound Sales Advisors based in Loughborough, taking calls from customers that have been on the website and looking to purchase some amazing tech !
As an advisor you can expect to take between 40-50 calls on average per day and will be tasked with understanding the customers needs, closing the sale, building the customers basket (including services) and walking them through the full sales journey.
The calls will come from customers already reviewing products on the companies Website and providing them with the best customer service journey.

There will be 2 weeks training - 09:00 - 17:30

Hours of work are: Monday to Friday (Between 08:00-20:00 Shift Range - 8hr Shift)
1 in every 2 weekend - Saturday + Sunday 09:00-17:30

Job Role:

Your key responsibilities, which are not exhaustive and not limited to include:

• Managing inbound calls to the business from clients / customers’ requests.
• Working towards and aiming to exceed sales expectations. 
• Exploring customer needs and offering suitable products and services from the website.
• Guiding the customer through the sales journey whilst ensuring they are kept fully informed.
• Building relationships with customers to ensure converting a one-time customer into a customer for life.
• Delivering a best-in-class customer experience.
• Maximise up selling opportunities whilst ensuring the customer has an informed choice.
• Uncapped Commission Structure

Key Skills:

• A commitment to providing great service. 
• Customer Service experience, ideally within a Contact Centre environment. 
• Excellent communication skills. 
• To be driven with the desire to consistently exceed sales targets.
• Flexible and adaptable.
• A passion for putting customers first and creating customers for life.
• A passion for tech !
• A previous sales experience would be desirable.
• IT literate with the ability to navigate multiple systems quickly and efficiently.

This role is subject to a Clean DBS it is imperative that each applicant provides support to the process.

If this is the job for you, please submit your CV, or call 01509 213000 ask for Michelle or email to michelle.alburey@pertemps.co.uk