Customer Service Advisor

Customer Service Advisor 
Our client in the insurance industry are looking for a Temporary Customer Service Advisor to help them reach out to policy holders with information about their insurance policy. 

Key details:
2 month temporary assignment 
Full time, Monday-Friday 
Hybrid (office based in Reading town centre)

Responsibilities include:
- Taking a medium volume of inbound calls from policy holders who will be enquiring about their policy. 
- Suitably handling customer requests/enquiries, in a timely manner. 
- Admin as required, taking notes of customer calls. Using a CRM system. 
- Escalating calls to the relevant department where needed. 
- Sending out emails to follow up after call where required. 

What we are looking for:
- Previous experience in a call centre or predominantly phone based role would be highly preferred. 
- Ability to explain outcomes clearly and concisely. 
- Clear communicator. 
- Ability to think on your feet.