Customer Service Advisor

Are you looking for your chance to be part of Royal Mail?

We are now looking for a Customer Service Advisor/ Complaints Advisor to be the first point of contact for Royal Mail customers.

Do you have previous customer service, call centre or complaints handling experience?
Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
Can you solve problems, find solutions, and remain calm under pressure?
If you have answered yes to the above, then we want to hear from you!

Hours and Salary:
37.5 Hours per week + Overtime available
Working between the hours of 8am-1830pm Monday- Friday and 9am-1400pm on Saturday
Working patterns will be allocated a month in advance.
£12.97 Per hour
Start Date 16th July - Subject to a clear DBS check.

As a customer service advisor/ Complaints advisor your responsibilities will include:

• Answering a high volume of inbound calls from customers
• Resolving queries and complaints in a professional manner
• Using multiple computer systems to update customer records, track parcels, look up information and record call details.
• Work to individual call quality and volume KPI's as well as supporting team member to achieve the desired company goals.
• The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for redelivery and general feedback on the service provided.

The ideal customer service advisor/complaints advisor will have the following skills and experience:

• Previous complaint handling/ call centre experience is preferred.
• Be able to demonstrate resilience, empathy, and patience.
• Have the ability to remain calm under pressure.
• Be flexible and reliable.

Company benefits:
Our client offers a customer service/complaints advisor the opportunity to work for one of the UK's most loved and recognised brands. Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks. Also offers holiday pay and company pension.

Interested? Apply now!

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