Scheduling Co-ordinator

Job Title: Scheduling Co-ordinator
Location: Exeter
Pay Rate: £13.58 per hour
Contract Type: Temporary - Ongoing
Hours: Monday to Friday, 8:30am to 4:30pm

About the Role:

We’re currently recruiting for a highly organised and proactive Scheduling Coordinator to join a busy team in Exeter. This role plays a vital part in supporting operational performance by planning and coordinating works across a geographical area, ensuring teams are effectively scheduled and customers are kept informed. It’s an excellent opportunity for someone with strong admin, planning, and coordination skills to step into a key role supporting field operations.

Key Responsibilities:

• Create and manage weekly work schedules for 5 to 10 operational teams.
• Coordinate complex works, identifying potential challenges and engineering requirements using maps and internal systems.
• Use various office systems (CRM, SAP, Insight, WWUGLE, Excel, Outlook, Connections Online) to plan and maintain accurate work records.
• Keep planning sheets updated to help managers monitor performance and lead times.
• Liaise with both customers and internal stakeholders to ensure clear, timely communication, including written correspondence such as planning and Gas Act letters.
• Manage planning for a wide range of work types: new connections, service alterations, disconnections, reinforcements, and ad hoc projects.
• Arrange road notices, permits, and traffic management with Highway Authorities including advanced planning for road closures or temporary lights.
• Handle customer queries and complaints in a professional, friendly manner across multiple communication channels.
• Support and mentor new team members to ensure consistency and compliance with processes.
• Contribute to team and departmental objectives and performance monitoring.
• Collaborate with colleagues across the hub and support wider team functions as needed.
• Promote safe working and team collaboration to support continuous improvement.

What We’re Looking For:

• Strong administrative and coordination experience.
• Excellent communication skills (both written and verbal).
• Proficient with Microsoft Office, particularly Excel and Outlook (essential).
• Experience with systems like SAP, CRM, or mapping software (desirable).
• High attention to detail and the ability to prioritise a busy workload.
• Proactive, team-focused attitude and willingness to learn.
• A customer-first mindset and problem-solving approach.

Additional Information:

• Immediate start available.
• Temporary ongoing role with potential for long-term opportunity.
• Full training provided.
• Supportive and collaborative working environment.

If you’re interested in this opportunity and meet the requirements outlined above, please apply today or contact George on 02920 220776 for more information.