Customer Experience Advisor

Customer Experience Advisor
Salary: £23,000 - £25,000 DOE
Location: Chesterfield
 
Motivated to thrive in a fast-paced environment?
Are you experienced in handling complex enquiries?
Passionate about helping people?
 
If any of the above sounds like you, then keep reading!
 
Why you should apply
You’ll become a key part in a leading gas company across the UK, playing a pivotal role in the customer service element of the business. There are multiple routes to progression, both professionally and personally, with valuable insight into working in a high-profile company. If a varied and fast-paced role is what you are looking for then this opportunity is perfect from someone looking to drive their career forward.
 
About the role
As a Customer Experience Advisor, you’ll handle both B2B and B2C queries. Now approaching peak period, you’ll be able to support a wide range of customers from high-profile clients to long-term rural customers with their gas needs. You can expect to:

• Handle complex queries on the phone and escalate when necessary
• Update the customer database, passing tickets to the correct teams whilst providing thorough support to both customer and internal teams
• Support with the customer service email inbox

About you
As our ideal candidate you will have experience working in a customer facing role, whether that’s face-to-face or on the phone. With patience, empathy and resilience, you will be experienced in handling customers in various situations, providing support and finding solutions. You will also:

• Perform well under pressure whilst handling vulnerable customers
• Have great ability to develop good relationships both in person and on the phone
• Have strong organisational and time management skills

If the above sounds of interest to you then click to apply! Or, if you would like more information, pick up the phone, call Pertemps (Leeds) and ask for Katie Miller.