Customer Account Manager

Customer Account Manager
Bromsgrove- full time office based no hybrid working
£28,000 per annum

Are you a relationship-focused Account Manager who thrives on delivering exceptional service and growing existing client partnerships? We’re recruiting for an exciting opportunity to join a dynamic and growing business, where you’ll play a key role in managing and developing established B2B accounts.

As a Customer Account Manager, you’ll be responsible for nurturing and expanding relationships within an existing customer base. Acting as the main point of contact, you’ll ensure clients receive a seamless, high-quality experience while identifying opportunities to strengthen and grow each account.

Customer Account Manager Key Responsibilities
Account Management & Client Relationships

• Manage and develop a portfolio of existing B2B accounts
• Build strong, long-term relationships with key decision-makers
• Act as the primary point of contact for all client needs and queries
• Conduct regular account reviews to ensure satisfaction and identify growth opportunities

Customer Experience & Operations

• Oversee the full customer journey, ensuring a smooth and efficient experience
• Ensure accurate and timely handling of orders, returns, and queries
• Work closely with internal teams to ensure client expectations are met
• Monitor service levels and continuously look for ways to enhance the customer experience
• Respond promptly to customer enquiries via email and internal systems
• Maintain clear and consistent communication with both clients and internal stakeholders
• Collaborate with cross-functional teams to deliver the best possible outcomes for customers

The successful Customer Account Manager will have the

• At least 3 years’ experience in customer services, account management or a similar client-facing role
• Strong relationship-building and communication skills
• A proactive, solutions-focused approach
• Ability to manage multiple accounts and priorities effectively
• Comfortable working collaboratively across different teams

Why Apply?

• Opportunity to focus on building and growing existing client relationships
• Join a supportive and collaborative team environment
• Play a key role in delivering an outstanding customer experience

If you’re passionate about client relationships and delivering value to existing customers, this could be the perfect next step in your career. There is no cold calling its all existing customers so no commission on this role but if you are a relationship builder this role will be just for you. Please click APPLY with your updated CV and I will be in touch soon.