Customer Service Administrator

Job Title: Customer Service Administrator 
Salary: £22,568 - £26,500
Location: Bromsgrove
Working Hours: Full-time, 9:00 AM - 5:00 PM, Monday to Friday

My client is seeking a Customer Service Administrator  to join their team in Bromsgrove! This is a fantastic opportunity for an ambitious individual looking to kickstart their career in account management. In this role, you’ll have the chance to work closely with key clients, ensuring the delivery of exceptional service and building long-lasting relationships. The ideal candidate will be confident on the phone, thrive in a fast-paced environment, and possess strong problem-solving skills to tackle challenges and exceed client expectations.

 Key Responsibilities:

-Build and maintain strong relationships with allocated clients.

-Communicate effectively with clients and provide timely updates on live jobs.

-Understand client needs and requirements to ensure the best service delivery.

-Manage client expectations and provide clear, accurate information in a timely manner.

-Monitor and manage Service Level Agreements (SLAs), communicating any delays or issues.

-Serve as the key point of contact between clients and internal teams.

-Coordinate the allocation of work to subcontractors or direct engineers.

-Gather all necessary information before jobs proceed to the planning stage.

-Identify areas where additional support is needed and manage resources accordingly.

-Address customer issues, resolve complaints, and maintain client trust.

-Provide progress reports and forecasts to Directors and Line Managers.

-Update client portals and our CRM system to ensure all records are accurate.

-Effectively manage the workload of engineers and subcontractors.

 
Requirements:

-Strong communication and interpersonal skills.

-A keen eye for detail and a proactive approach to problem-solving.

-Ability to build lasting relationships with clients and internal teams.

-A willingness to learn and take on new challenges.

-Previous experience in account management or a similar role is a plus, but not required.

 If you feel you have the experience and passion for this role please click ‘APPLY’ with your up to date CV or email your CV to holly.bevan@pertemps.co.uk.