Customer Service Advisers
is £24,794

Per Year

TASKS

• Interact with customers through various channels, including phone calls, emails, chat, and in-person interactions..
• Provide information, answer inquiries, and offer assistance in a courteous and professional manner..
• Identify and resolve customer concerns, complaints, or issues promptly and effectively..
• Escalate complex issues to appropriate channels for further investigation and resolution..
• Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers..
• Stay informed about updates, promotions, and changes in products or services..
• Communicate clearly and effectively, ensuring that customers understand the information provided..
• Use active listening skills to comprehend customer needs and concerns..
• Document customer interactions, issues, and resolutions accurately in the customer relationship management (CRM) system..
• Maintain detailed and organized records for reference and reporting purposes..
• Analyse customer problems and find practical solutions, aiming for a positive resolution..
• Collaborate with other departments or teams to address customer issues when necessary..
• Gather and relay customer feedback to the relevant departments to contribute to continuous improvement efforts..
• Identify patterns or trends in customer inquiries for proactive problem-solving..
• Ensure compliance with company policies, procedures, and service standards..
• Uphold ethical standards and maintain customer confidentiality..
• Identify opportunities to cross-sell or up-sell products or services based on customer needs..
• Provide additional information to customers about relevant offerings..
• Collaborate with other customer service advisers and teams to share knowledge and best practices..
• Participate in team meetings and training sessions..