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Frequently Asked Questions:

• How many Sales Customer Service jobs are available on Pertemps?

  There are 61 Sales Customer Service jobs available on Pertemps right now.

• What does a Sales Customer Service do?

  A Sales Customer Service representative is responsible for combining customer service skills with a focus on sales to enhance customer satisfaction and drive revenue. This role involves assisting customers with product information, addressing inquiries, and identifying opportunities for upselling or cross-selling.

  Tasks required include:

  • Interact with customers through various channels, including phone calls, emails, and chat, to provide product information and assistance..
  • Address customer inquiries, concerns, or issues related to products or services..
  • Actively engage in selling products or services to meet sales targets and revenue goals..
  • Identify opportunities for upselling or cross-selling based on customer needs and preferences..
  • Provide accurate and timely information to support customer purchasing decisions..
  • Document customer interactions, sales, and resolutions in the customer relationship management (CRM) system..
  • Collaborate with the sales team to achieve overall revenue and customer satisfaction objectives..
  • Gather and relay customer feedback to contribute to product and service improvements..
  • Adhere to company policies, procedures, and service standards..
  • Collaborate with team members to share insights and best practices for combining sales and customer service efforts..

• What are the entry requirements for a Sales Customer Service ?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.