£28,500 - £32,000 Per Annum
Full Time
Permanent
Southend-on-Sea, Essex
Administration
Posted 14 days ago
Expires In 15 Days
Job Description
My client is a well-established and reputable fire & security service provider who covers London and the home counties. They are now seeking a lead service co-ordinator to join their team.
Salary Package:
- £28,500 - £32,000
- Mon-Fri, 8am – 5pm
- 20 Days Plus Bank Holidays, Birthday Off (1 additional day per years’ service)
- Onsite parking
Duties:
- Leading and overseeing coordinators
- Carrying out duties of Service Coordinator where required
- Organising & scheduling the field engineers on a day-to-day basis
- Answering emails & telephone calls from both customers and internal colleagues
- Regular reports/activities relating to specific clients, including attending client meetings
- Administrating job reports from the field engineers ensuring worksheets are correct and checking them with attention to detail
- Dealing with escalations relating to the service department – both internal and external
- Carrying out return to work meetings, probation reviews and development review meetings alongside the service manager
- Working closely with all members of the operations team
- Working closely with the service managers to provide a high level of customer service to all accounts
- When required, assist with recruitment for office roles within the department - consisting of CV reviews, teams’ interviews and face to face interviews
- To provide cover to colleagues in the operations department when the need arises
Person Specification:
- Excellent organisational skills.
- Strong oral and written communications skills.
- Willingness to be a team player, with the ability to work flexibly across different work areas.
- Great problem-solving skills.
Preferred Experience:
- Previous experience working within a Fire & Security company, alternatively experience working within the FM sector.
Please Contact
Georgie Thain
gthain@rgb.co.uk
020 7932 2800
Georgia Thain
gthain@rgb.co.uk
02079 322800
Division 697
RGB Network London
Lincoln House (LG01)
1 - 3 Brixton Road
London
Greater London
SW9 6DE
0207 932 2800
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