£28,000 - £30,000 Per Annum
Full Time
Permanent
Laindon, Essex
Customer Service And Call Centre
Posted 3 days ago
Expires In 26 Days
Job Description
Location: Laindon Essex.
Department: Office Services
Reports To: Office Manager / Service Manager / Directors
Salary: £28,000 – £30,000 per annum
Working Hours: Monday to Friday, 8:00am – 5:00pm
Holiday Entitlement: 28 days (including bank holidays)
Start Date: TBC
Role Summary
We are seeking a proactive and highly organised Service Co-ordinator / Administrator to join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience.
Key Responsibilities
- Handle client communications professionally, providing timely and accurate information to internal and external stakeholders.
- Support the Service Manager in managing and updating electronic planners and internal scheduling systems.
- Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls.
- Monitor and update client portals, ensuring real-time visibility of service status and compliance records.
- Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs.
- Maintain and update job boards and T-card systems; assist with job tracking, documentation, and preparing files for invoicing.
- Manage customer queries, feedback, and service progress follow-ups.
- Administer a portfolio of client sites, supporting contract renewals and compliance obligations.
- Assist in generating minor quotations and procuring spare parts, including order tracking and deliveries.
- Ensure the organisation of digital records, backups, and shared folders (e.g., server, Dropbox).
- Carry out general office administrative tasks and ad hoc duties as required.
Person Specification
Essential Skills & Attributes:
- Excellent communication and interpersonal skills.
- Highly organised with the ability to multitask and prioritise workload.
- Strong initiative and common sense; able to work independently with minimal supervision.
- Team player with the ability to build positive relationships at all levels.
- Comfortable working in a fast-paced environment with changing priorities.
- Polite, well-mannered, and professional demeanour.
- Business Administration or related qualification (preferred but not essential).
- Competent in Microsoft Office and general office IT systems.
- Experience with scheduling or service management software is an advantage.
Why Join Us?
- Competitive salary of £28,000 – £30,000 per annum
- Monday to Friday schedule – no weekend work
- 28 days annual leave (including bank holidays)
- Supportive team environment
- Opportunity to work in a well-established and respected company
If you're an organised, driven individual looking to make a real impact within a growing business, we would love to hear from you. Apply now and become a key part of our service delivery success.
Sam Wilson
swilson@rgb.co.uk
02079 322800
Division 697
RGB Network London
Lincoln House (LG01)
1 - 3 Brixton Road
London
Greater London
SW9 6DE
0207 932 2800
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