Service Co-ordinator / Administrator – Laindon Essex £28/30k.

Location: Laindon Essex.
Department: Office Services
Reports To: Office Manager / Service Manager / Directors
Salary: £28,000 – £30,000 per annum
Working Hours: Monday to Friday, 8:00am – 5:00pm
Holiday Entitlement: 28 days (including bank holidays)
Start Date: TBC

Role Summary

We are seeking a proactive and highly organised Service Co-ordinator / Administrator to join our busy office services team. This pivotal role ensures the seamless coordination and support of day-to-day service operations, liaising with Engineers, Clients, Suppliers, and Directors to deliver a high-quality service experience.

Key Responsibilities

Handle client communications professionally, providing timely and accurate information to internal and external stakeholders.
Support the Service Manager in managing and updating electronic planners and internal scheduling systems.
Log and manage both PPM (Planned Preventative Maintenance) and reactive maintenance calls.
Monitor and update client portals, ensuring real-time visibility of service status and compliance records.
Coordinate with engineers and subcontractors, supporting the planning and allocation of jobs.
Maintain and update job boards and T-card systems; assist with job tracking, documentation, and preparing files for invoicing.
Manage customer queries, feedback, and service progress follow-ups.
Administer a portfolio of client sites, supporting contract renewals and compliance obligations.
Assist in generating minor quotations and procuring spare parts, including order tracking and deliveries.
Ensure the organisation of digital records, backups, and shared folders (e.g., server, Dropbox).
Carry out general office administrative tasks and ad hoc duties as required.

Person Specification

Essential Skills & Attributes:

Excellent communication and interpersonal skills.
Highly organised with the ability to multitask and prioritise workload.
Strong initiative and common sense; able to work independently with minimal supervision.
Team player with the ability to build positive relationships at all levels.
Comfortable working in a fast-paced environment with changing priorities.
Polite, well-mannered, and professional demeanour.

Desirable Qualifications:

Business Administration or related qualification (preferred but not essential).

IT Proficiency:

Competent in Microsoft Office and general office IT systems.
Experience with scheduling or service management software is an advantage.

Why Join Us?

Competitive salary of £28,000 – £30,000 per annum
Monday to Friday schedule – no weekend work
28 days annual leave (including bank holidays)
Supportive team environment
Opportunity to work in a well-established and respected company

If you're an organised, driven individual looking to make a real impact within a growing business, we would love to hear from you. Apply now and become a key part of our service delivery success.

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