Maintenance Manager

Role Purpose
The Technical Compliance & Property Operations Manager is responsible for ensuring that all properties within the portfolio are safe, fully compliant, and maintained to statutory and organisational standards. The role provides technical leadership, manages operational delivery of responsive repairs, oversees specialist compliance contracts, and ensures all Health & Safety obligations are met. The post holder leads on compliance planning, contractor performance, data accuracy, and long‑term project delivery, offering authoritative technical advice and supporting strategic property decisions.

Responsibilities

• Act as the responsible person for Health & Safety within the service, ensuring properties meet required standards.
• Oversee all statutory compliance testing including gas servicing, electrical testing, emergency lighting, alarms, boiler certification, fire safety checks, water hygiene, waste management, and asbestos compliance.
• Ensure accurate on‑site and off‑site record keeping and certification for all statutory responsibilities.
• Assess and determine property‑related risks, including those associated with asbestos and other hazard
• Lead and coordinate the technical and operational functions of the responsive repair service.
• Drive operational performance, customer service standards, and achievement of all technical and financial targets.
• Use computer‑aided facilities management (CAFM) systems such as Civica to support operational delivery.
• Attend and contribute to operational and customer meetings, providing technical advice and excellent customer service.
• Communicate complex compliance and technical information in a clear, practical way to colleagues and partners.

Requirements

• A relevant buildings maintenance, engineering or construction qualification (HNC, City & Guilds, Certificate in Construction/Design/Maintenance) or 5+ years’ experience in a built‑environment role.
• Extensive knowledge of building and occupier Health & Safety legislation, with strong understanding of CDM Regulations 2015.
• Demonstrable experience in managing statutory compliance across a property portfolio.
• Proven project management experience across short and long‑term works.
• NEBOSH or IOSH Level 3 qualification (or equivalent essential).
• Experience using IT systems including CAFM platforms (e.g., Civica) and standard office software.
• Demonstrated expertise in asbestos and legionella management (ideally P402/P405).
• Strong contractor management experience, including KPI reporting and service delivery oversight.
• Ability to travel between sites as required.