Community Insight & Engagement Lead (Interim)South East London (Hybrid – minimum 3 days in office)£300 per day (Umbrella)3-month ongoing contractYou will lead on the design and delivery of a borough-wide programme of resident engagement, ensuring community insight directly informs policy, strategy, and service transformation. This is a fast-paced, high-visibility role where you’ll work across teams and with external partners to strengthen how engagement is planned, delivered, and embedded into decision-making.
Key Responsibilities- Lead and deliver a programme of resident engagement activity across the borough
- Oversee consultations and engagement work across Strategy & Communities
- Commission and manage external research and engagement providers
- Ensure resident insight is effectively captured, analysed, and applied to policy and service design
- Work collaboratively with internal teams and external partners, including VCS organisations
- Support transformation activity by embedding meaningful community insight
About You- Proven experience in community engagement, consultation, or insight roles within the public sector
- Strong understanding of participatory approaches (e.g. citizens’ assemblies)
- Experience delivering large-scale engagement programmes
- Excellent communication, facilitation, and stakeholder management skills
- Ability to work at pace in a complex and evolving environment
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email