£24.37 Per Hour
Full Time
Temporary
West London, Greater London
Public Sector And Council
Posted 20 hours ago
Expires In 28 Days
Job Description
£26.37 per hour (Umbrella)
3-month ongoing contract
Mostly remote working (occasional office meetings)
If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you.
We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time.
The Role As an Investigation & Information Assistant, you will:
- Provide accurate, timely and high-quality responses to Members’ enquiries, supporting elected councillors in their work with residents
- Investigate and coordinate responses to resident complaints, particularly relating to housing and ongoing repairs
- Liaise with internal departments and external partners to gather information and resolve issues
- Support the wider Complaints and Resolution team to ensure cases are progressed efficiently
- Maintain clear, accurate records and ensure responses meet agreed standards and deadlines
- Highly organised with strong attention to detail
- Confident communicating clearly in writing and verbally
- Comfortable working under pressure in a busy environment
- Experienced in handling enquiries, complaints or investigations (local authority or housing experience desirable)
- Proactive, customer-focused and committed to delivering high standards of service
- Must have experience working for a council or housing association
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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