Council Tax Officer - Revenue & Benefits
V85103582

£30 Per Hour

Full Time

Temporary

Hertford, Hertfordshire

Public Sector And Council

Posted 3 days ago

Expires In 26 Days

Job Description

Job Title: Council Tax Officer – Revenues and Benefits
Location: East Hertfordshire (Hybrid Working)
Contract Type: 3-Month Ongoing Contract
Hourly Rate: £30 per hour (Umbrella)
Hours: Full-time

About the Role We’re seeking a proactive and experienced Council Tax Officer to join the Revenues and Benefits team at East Hertfordshire Council for a 3-month ongoing assignment.

This is a hybrid position with a strong emphasis on telephone-based customer service, providing vital support to residents on all aspects of Council Tax billing, registration, and the application of discounts and exemptions in line with current legislation.

Key Responsibilities
  • Handle a high volume of inbound calls relating to Council Tax queries.
  • Register new accounts accurately and apply discounts, exemptions, and other adjustments.
  • Ensure all activities comply with current Council Tax legislation and council procedures.
  • Maintain detailed and accurate customer records using the Academy system.
  • Provide professional, empathetic, and solution-focused support to residents.
What You’ll Need
  • Proven experience working as a Council Tax Officer within a local authority setting.
  • Strong understanding of Council Tax legislation and processes.
  • Confident telephone manner with excellent communication and problem-solving skills.
  • Proficiency in using the Academy system.
  • Ability to work efficiently in a fast-paced environment with minimal supervision.
Why Join
  • Competitive pay rate of £30 per hour (Umbrella).
  • Flexible hybrid working arrangement.
  • Opportunity to make a direct impact within a supportive, professional team.
  • Potential for contract extension based on performance and service needs.

If you are interested in this position AND meet the requirements, APPLY NOW!

Damilola Alabede

Damilola.alabede@voxconsultants.com

02081384125

Division V85

Vox Network Consultants

27 Clements Lane

Greater London

EC4N 7AE

0208 1384125

View Branch Details
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