Principal Operations Manager

Principal Operations Manager – Wales (HMP Berwyn, HMP Cardiff, HMP Swansea, HMP Usk, HMP Prescoed)
We are excited to offer a fantastic opportunity for a Principal Operations Manager covering five key establishments in Wales.
Working hours: 39 hours per week, Monday – Friday.
This role supports His Majesty’s Prison and Probation Service (HMPPS) by ensuring safe, clean, and efficient prisons. The Principal Operations Manager is part of a team responsible for the operational and strategic management of multiple sites. You will play a pivotal role in shaping business plans, driving service excellence, and leading high-performing teams to deliver safe, compliant, and customer-focused facilities management across a portfolio of establishments.
Key Responsibilities

• Develop and implement business plans for your area, ensuring delivery of agreed revenue, margin, and cash flow targets.
• Lead, motivate, and support Site Managers across 5–6 establishments, ensuring operational service meets contractual KPIs and SLAs.
• Drive continuous improvement, share best practices, and identify opportunities to maximise efficiency, revenue, and margin.
• Ensure statutory compliance, manage supply chain relationships, and support customer relationship management with local and regional clients.
• Conduct regular site visits, performance reviews, and team briefings, ensuring all sites are safe, compliant, and properly resourced.

What You Will Bring

• Resilient, customer-focused leader with proven ability to manage, develop, and motivate teams.
• Strong commercial acumen, with experience managing P&L, budgets, and business plans.
• Recognised and relevant technical or FM qualification (e.g., IOSH Managing Safely, IWFM) – required or desirable.
• Demonstrable experience in multi-site facilities management, ideally within a hard FM or custodial environment.
• Excellent communication, relationship management, and influencing skills, with a track record of delivering operational improvements and managing complex client requirements.

We welcome applications from candidates of all backgrounds.
Prison Security Clearance will be required (full support will be provided throughout the process).
Why Join Us We offer long-term, stable contracts allowing you to plan a lasting career. Whether you’re starting out, returning to work, or bringing extensive professional expertise, there’s a place for you here.
Our benefits are designed to help you thrive both professionally and personally, offering flexibility, development, and support at every stage of your career.
Rewards and Benefits

• Competitive salary with potential for annual reviews.
• Career growth opportunities: Progress to roles such as Account Manager or Account Director.
• Comprehensive training and development, including funded leadership programmes.
• Holidays: At least 25 days plus bank holidays, with the option to buy additional days.
• Pension: Generous scheme with employer contributions.
• Flexible benefits: Choose from insurance options, Cycle2Work scheme, and discounted gym memberships.
• Exclusive discounts: Access to savings from leading retailers, healthcare services, and more.
• Social Impact Days: Two paid days each year for volunteering and fundraising.
• Family-friendly policies: Support for new parents and carers.
• Affinity Networks: Join supportive, diverse communities within the organisation