£25.96 Per Hour
Full Time
Temporary
South East London, Greater London
Public Sector And Council
Posted 15 hours ago
Expires In 28 Days
Job Description
Location: South East London
Rate: £25.96 per hour (Umbrella)
Contract: 3–6 month ongoing contract
Hours: Monday to Friday, 36 hours per week
About the Role
We are seeking an experienced Parking Debt & Complaints Officer to join a busy Local Authority Parking Services and Network Management team. This is a key role in ensuring the delivery of a timely and effective service for parking-related debt, complaints, appeals, and enforcement activity.
Key Responsibilities
- Investigate and respond to parking debt correspondence, service complaints, member enquiries, and late-stage PCN appeals.
- Liaise with the Traffic Enforcement Centre and provide evidence for adjudication hearings and court submissions.
- Reconcile and monitor parking income and Enforcement Agent performance.
- Manage and prioritise caseloads in line with statutory processes, civil procedure rules (CPR 75), and council KPIs.
- Prepare statements of truth, evidence packs, and represent the council at external adjudications.
- Handle inbound customer service queries including permits, suspensions, and PayByPhone services.
- Identify trends, escalate complex issues, and support service improvements.
- Authorise cancellations/refunds of PCNs and uphold complaints when necessary.
- Mentor new staff and provide guidance on complex parking and traffic cases.
- Strong knowledge of civil parking and traffic enforcement legislation and adjudication processes.
- Proven experience in customer service, administration, or parking enforcement casework.
- Excellent written and verbal communication skills, with the ability to draft formal correspondence and reports.
- Experience analysing data and using systems to inform investigations and decisions.
- Ability to prioritise workload, work independently, and meet deadlines under pressure.
- Effective interpersonal skills with confidence in diffusing difficult situations.
- Minimum GCSE English and Maths (or equivalent) and/or equivalent experience in enforcement/appeals.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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