Job Description

Income Collection Officer
East London
Initial 12 month ongoing contract
Mon to Fri 9am to 5pm
£28.17 p/hr umbrella

Responsibilities

Responsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible.
To assist with housing benefit applications where required.
To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears.
To work on the front-of-house counter for Temporary Accommodation income collection queries at the Hackney Service Centre.
To refer vulnerable clients to support services;
To identify accounts requiring possession action.
Responsible for the service of notice-seeking possession.
To make representations to the Legal Services on cases requiring possession hearings and request warrants as approved by the authorised persons. • To represent Hackney Council at possession hearings as required.
Coordinate and attend evictions as required.
To provide excellent customer service to customers contacting us in person, on the phone or in writing to maximise income. • To visit customers in their homes to discuss their accounts and provide appropriate advice and support.

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.

This period closes on Friday April 4 2025 at 17:00.

If you are interested in this position AND meet the requirements, APPLY NOW!

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Income Collection Officer

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