Homelessness Review Officer

Homelessness Review Officer
West Midlands
Mon to Fri 9am to 5pm 
3 to 6 month ongoing contract 
Up to £38 p/hr umbrella 

Role Purpose 
The Reviews Officer will lead and manage the statutory housing review process under Part 7, Section 202 Housing Act 1996 (as amended) and where required and Part 6 (housing allocation decisions), ensuring decisions made by the Housing Advice and Options Service are legally compliant, robust, and defensible. The role involves completing the review of decisions relating to homelessness and ensuring excellent service delivery while adhering to legislative requirements, guidance, case law, and Council policies and procedures.

Responsibilities 
1. Lead and manage statutory reviews ensuring that all reviews are completed within statutory timescales and in accordance with relevant legislation, case law, and best practice.
2. Ensure that all decisions are robust, defensible, and legally sound by providing expert oversight, quality assurance, and feedback to decision-makers. 3. Manage a personal caseload including complex and high-profile reviews ensuring detailed investigations, clear communication with applicants, and high-quality decision letters are produced.
4. Liaise with internal and external stakeholders, including legal representatives, advocacy groups, and partner agencies, to ensure transparency, fairness, and effective communication throughout the review process.

Requirements 

• Proven work experience as a reviews officer for a council or housing association 
• Work Arrangement: Predominantly remote with limited office presence. Hybrid role requiring in-person meetings with customers in Corby, Kettering, and Wellingborough to discuss their review requests.
• Experience Required: Minimum 2 years as a Review Officer, specifically handling Section 202 housing reviews.
• 2 days per week in the office required

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email. 

If you are a Housing Reviews Officer and interested in this position APPLY NOW