Job Description

Role Purpose

The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders

Responsibilities

Conduct tenancy checks and investigate tenancy fraud
To manage decants including being point of contact for tenant liaison
To carry out new tenant welcome visits and tenancy reviews
Deliver key housing management services to a high standard, ensuring that activities are delivered on time
Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met

Requirements

An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords
Experience working in a housing association or council in the required field of work
Experience of managing complex casework and following through successfully
Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment.
Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making.

Contract

If you are interested in this position AND meet the requirements, APPLY NOW!

AST Housing Officer

Job Description