£29 Per Hour
Full Time
Temporary
North London, Greater London
Public Sector And Council
Posted 13 days ago
Expires In 15 Days
Job Description
To ensure an effective Housing Solutions Service is provided to the council’s customers in housing need, including assessment and advice on Housing and related support.
To deputise for the Housing Advice Manager as needed.
Responsibilities
- To deal with and difficult housing enquiries in order to ensure all customers have a positive experience and receive the right answer first time with consistent high quality.
- To provide clients with a written record of the advice and guidance provided, along with actions agreed, so serving to pilot the Personalise Housing Plans.
- To provide appropriate basic advice and assistance on all matters of housing entitlement, eligibility and priority need for social housing.
- To ensure customers receive correspondence written in plain English which takes account of any special requirements and conforms to Islington‘s write first time and customer service standards
- To ensure wherever possible by intervention, referral, advice, advocacy and joint working that homelessness is prevented by ensuring the broadest range of housing options is available to customers
- To provide information on, promote and refer customers to all available housing options, including special schemes, voluntary sector housing, private sector housing, shared ownership and other initiatives.
Requirements
- Experience of dealing with the public providing practical advice in a housing and welfare, to include administrative experience.
- Experience of the relevant housing legislation and case law, including the Housing Act 1996, Homelessness Reduction Act 2017 and the Protection from Eviction Act 1977.
- Displays an awareness, understanding and commitment to the protection and safeguarding of children and young people and or vulnerable adults
- Ability to respond sensitively to people experiencing a wide range of Housing problems
Contract
- Initial 3 to 6 month ongoing contract with the opportunity to extend
- PAYE via Umbrella
- Monday to Friday 9am to 5pm
If you are interested in this position AND meet the requirements, APPLY NOW!
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
34 Lime Street
Greater London
EC3M 7AT
0208 1384125
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