Role Purpose To support the Housing Register and Allocations service in delivering an effective and responsive service to the councils residents with a housing need.
Responsibilities- To actively support the management of the service delivering a professional, responsive and individualised service to the council's residents requiring housing advice and to explore and sign-post to housing options.
- To demonstrate understanding of the Council’s Customer Care Standards and ensure that these standards are met in order to deliver the Council vision of ‘putting our residents first’.
- To provide holistic, informed and accurate housing advice which is “right first time”, to all approaches to the service.
- To support, coach and empower residents to independently assess and manage their own housing situation and make informed choices.
- To contribute to investigating and assessing all applicants under the Housing Act 1985 and Housing Act 1996 (Part VI) to assess whether housing is required.
Requirements - Experience of working in a front facing team interviewing and assessing clients with a need for assistance
- Experience of case work and the application of case work management systems.
- Experience working in a housing association or council
- Knowledge of
- The Housing Act 1996 part VI & VII.
- The council's social housing allocations
Contract- Initial 3 month ongoing contract
- PAYE via Umbrella
- Monday to Friday 9am to 5pm
If you are interested in this position AND meet the requirements, APPLY NOW!