Customer Service Rep

Customer Support Representative (Field-Based)

Reading (must live within 1 hour)
£37,000 per annum + excellent bonus & commission (guaranteed bonus for first 6 months)
Field-based role – 3 days per week on the road

We are working on behalf of a well-established and growing organisation within the heavy equipment sector to recruit a Customer Support Representative. This is a fantastic opportunity for a commercially minded, customer-focused individual to join a dynamic aftersales team and play a key role in driving service and parts growth across a regional territory.
This is a field-based role, ideal for someone who enjoys being out with customers, building relationships, and identifying new business opportunities.

The Role As a Customer Support Representative, you will be responsible for maximising aftersales revenue while ensuring outstanding customer satisfaction. You’ll act as a trusted advisor to customers, promoting service solutions, parts, and digital offerings while identifying new opportunities for growth.

Key Responsibilities:

Sales Growth & Customer Satisfaction:

• Drive aftersales revenue by identifying customer needs and offering tailored solutions
• Build strong, long-lasting customer relationships through proactive engagement
• Promote a positive health & safety culture at all times

Aftersales Business Development:

• Identify and secure new business opportunities within your region
• Follow up on leads and convert them into sales
• Promote genuine parts, lubricants, and consumables

Sales Reporting & Market Insight:

• Maintain accurate records of sales activity and customer interactions
• Provide regular performance updates to senior stakeholders
• Monitor and report on competitor activity and market trends

Technical Inspections & Quotations:

• Carry out on-site machine inspections
• Produce quotations using internal systems

Customer Engagement:

• Support delivery and handover of new equipment
• Provide customer training and familiarisation

Service & Digital Solutions

• Promote service agreements, extended warranties, and maintenance packages
• Support digital platforms and fleet management tools

Operational Support

• Assist regional service and parts operations
• Provide cover for management when required

About You:

• Full UK driving licence
• Minimum 2 years’ experience in a similar role (ideally within OEM/heavy equipment)
• Strong organisational and time management skills
• Excellent communication and relationship-building ability
• Confident using IT systems including Microsoft Office
• Proactive, self-motivated, and able to manage a busy workload
• Experience working with heavy machinery (e.g. excavators, loaders, diesel engines)
• Technical qualifications or background in plant equipment

What’s on Offer:

• Competitive salary of £37,000
• Excellent bonus and commission structure
• Guaranteed bonus for your first 6 months!
• Field-based flexibility with autonomy in your role
• Opportunity to join a growing and supportive team

Please apply if you would like to hear more or email tom.fox@elitecn.co.uk your CV directly.