£45,000 Per Annum
Full Time
Permanent
Portsmouth, Portsmouth
Customer Service And Call Centre
Posted 1 day ago
Expires In 27 Days
Job Description
A global manufacturer specialising in Heavy Plant are looking for a Field Service Controller to support the running of the regional activity for the business.
Role: Field Service Controller
Area: Portsmouth
Salary: £45,000 per year + benefits
The requirements of the Field Service Controller will be:
- As Field Service Controller, you will be required to plan, allocate, and coordinate service jobs for field engineers based on priority, location, and availability.
- Support field engineers with job information, technical documentation, and any logistical requirements.
- Act as the first point of contact for service-related inquiries, providing updates and managing customer expectations.
- Open, track, and close service jobs in the system, ensuring all documentation is accurate and up to date.
- Liaise with parts departments to ensure availability and delivery of required components to engineers or job sites.
The ideal candidate for Field Service Controller will be:
- Proven experience in a similar role within the heavy plant, construction equipment, or machinery sectors.
- Excellent planning and coordination skills.
- Ability to manage multiple priorities under pressure.
- Strong communication and interpersonal skills.
- Understanding of mechanical and hydraulic systems is advantageous.
Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.
Beth Jones
beth.jones@elitecn.co.uk
01902 291791
Division V52
Elite Consultancy Network Birmingham
Westbourne Manor
17 Westbourne Road
Edgbaston
Birmingham
West Midlands
B15 3TR
0121 450 5000
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