£23,800 Per Annum
Full Time
Permanent
United Kingdom,
Healthcare
Posted 5 hours ago
Expires In 29 Days
Job Description
My Client a leading Optical and Audiology Domiciliary Company is looking for a proactive and empathetic Customer Rebook Advisor to join their outbound rebook team, this is a Hybrid role so you will be working from home, it is important you do have good optical knowledge. In the role, you’ll be contacting customers nationwide who are due or overdue their routine sight tests. This includes those typically at the 12-month mark as well as those who may have chosen or needed to wait longer, up to 18–24 months.
Your understanding of optical care will be key in helping customers appreciate the importance of regular sight tests and encouraging them to stay engaged with their care plans. You’ll manage your own call diary, making over 100 outbound calls per day with the goal of booking 30–40 appointments.
This is a fantastic opportunity to use your optical knowledge in a customer-focused role that supports better eye health across the UK.
Principle Accountabilities
- Contact existing and lapsed customers across the UK via outbound calls
- Book approximately 30–40 appointments daily from 100+ calls
- Build, manage and follow up on your own call-back diary
- Confidently handle objections while maintaining a caring and professional tone
- Use your optical knowledge to explain clinical notes and the importance of ongoing sight tests
- Use discretion to offer appropriate discounts to support rebooking
- Inform customers about the company’s audiology services and how regular hearing checks complement eye care
- Accurately update and manage customer data using our bespoke internal systems
- Work closely with a small, supportive team
- Champion the customer within the business by gathering feedback and identifying areas for improvement
- Previous experience in an optical environment
- Experience in outbound calling or customer service roles
- A target-driven approach with a genuine passion for helping people
- Strong communication and objection-handling skills
- Good organisational skills and the ability to self-manage a busy diary
- Ability to use computer systems confidently and accurately
- A patient-centred approach aligned with our values of clinical excellence
- Competitive salary.
- Private medical insurance
- Life assurance (4x salary)
- Access to health & wellbeing initiatives
- Contributory pension scheme (matched up to 5% upon successful completion of the probationary period)
- 22 days' holiday plus bank holidays
- Discounted eyewear and hearing products after a qualifying period
For more information and to discuss further please contact Nicki on 07515609482 quoting reference number V41105059
Network Group Holdings is an Equal Opportunities Employer.
Nicki Clarke
nicki.clarke@networkopen.co.uk
01214568110
Division V41
Network Open Birmingham
Ground Floor, Hagley Court
40 Vicarage Road
Edgbaston
West Midlands
B15 3EZ
0121 456 8116
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