Service Coordinator – Waltham Cross - 26K

Service / Compliance Coordinator – Waltham Cross - 26K 

My Client  has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in 1979, they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients.

They are in need of a service / compliance coordinator to be based at their growing office within the Enfield / Waltham Cross area.

THE ROLE:

To manage and monitor legal compliant inspections and preventative planned maintenance programmes for various contracts/disciplines. Call handling – tenants & clients. Manage administration / documentation in line with process and procedures, ensuing we are compliant and targets/KPIs are met.

• Preparation/planning of annual PPM and statutory compliance program of works 
• Processing certificates, all compliance records
• Management and monitoring of specialist contractors as per process and procedure
• Updating of the program works, preparation of performance and reports
• Management and administration of both company and client portals/systems. Ensuring all documents/certificates are uploaded and administrated in accordance with company process and procedure
• To arrange access appointments for PPM works as appropriate for both internal operatives and appointed specialist contracts
• RLO – resident liaison duties 
• Call handling – tenants & clients 
• Planning in domestic/commercial testing works 
• Preparation and planning of all PPM and statutory compliance schedule of works.
• To carry out any other reasonable duties as required
• To ensure we are compliant, targets and KPIs met

Essential Qualifications/Skills

• Full UK Driving Licence
• Be able to produce estimates for schedules of rates of contracts if applicable
• Be contractually aware 
• Experience with client portals
• Have experience with MS project, Excel and MS PowerPoint
• Have asbestos awareness training
• Manage & Deliver Compliance targets/KPIs

Salary & Package:

• Salary £26,000 + benefits package
• 37.5 hours a week Monday to Friday, between 8.30am – 5pm with a 1-hour unpaid lunch break 
• 21 days holiday increasing by 1 day every 2 years’ service up to a maximum of 25 days, plus statutory days 
• Pension scheme – Auto enrolment 
• Employee Assistance Programme 
• Life insurance 
• Employee Referral Scheme 
• Staff Discounts