Call Centre Sales Advisor (Perm: West London)

Pertemps Network Group are recruiting on behalf of a well-established and reputable service provider seeking a motivated and customer-focused Call Centre Sales Advisor to join their friendly and high-performing team in Brentford.

Location: Brentford, West London
Job Type: Permanent | Full Time
Salary: £25,500 per annum + Uncapped Commission + Competitive Benefits
Shift Pattern: Monday- Friday (8.30-5.00 , 9.30-5.30, 9.30 - 6.00 and 10.30 - 7.00pm) and Both Saturday/Sunday ( Once Every 6 Weeks)

This is an excellent opportunity for a driven individual who enjoys speaking with customers, delivering outstanding service, and achieving results. You will play a key role in supporting customers, generating sales, and contributing to overall team success within a supportive and professional call centre environment.

The Role As a Call Centre Sales Advisor, you will manage both inbound and outbound enquiries, provide tailored solutions to customers, and help drive business growth through excellent customer engagement.

Key Responsibilities

• Manage inbound and outbound sales calls, delivering professional and engaging customer interactions
• Respond to customer enquiries via telephone and email, ensuring timely and accurate responses
• Build strong, long-lasting relationships with both new and existing customers
• Maintain excellent product and service knowledge to confidently explain features, benefits, and value
• Tailor quotations based on customer requirements and identify opportunities to upsell additional services
• Process customer deposits and ensure all customer requirements are accurately recorded
• Maintain accurate and detailed records within the CRM system
• Schedule follow-up calls to support sales conversion and customer satisfaction
• Support reporting activities and contribute to team performance tracking
• Escalate complaints appropriately in line with company procedures
• Follow all Health & Safety and company compliance requirements
• Carry out additional duties as required to support the wider team

We are looking for confident communicators with strong customer service and sales skills who can thrive in a fast-paced contact centre environment.

Essential:

• Minimum 2 years’ experience working in a Call Centre or Contact Centre environment
• Excellent verbal and written communication skills
• Strong interpersonal skills and ability to build rapport with customers
• Experience using Microsoft Office applications
• Strong organisational skills with the ability to prioritise multiple tasks effectively
• Ability to work under pressure and meet targets or deadlines
• Positive attitude and ability to work collaboratively within a team

Desirable:

• Previous complaint handling experience
• Experience working with CRM systems
• Proven ability to achieve or exceed sales targets

Pertemps Network Group welcomes applications from experienced Retail/Sales background looking to take the next step in their career.