Temporary Customer Service Advisor

Temporary Customer Service Advisor

We are currently recruiting for a temporary Customer Service Advisor to join a fast-paced and supportive team within the Stoke-on-Trent area. This is a short-term temporary assignment lasting approximately 6 weeks, starting in early May 2026.
You will be responsible for delivering a high standard of customer service, handling a variety of customer queries, and ensuring a positive customer experience at all times. The role requires strong communication skills, attention to detail, and the ability to work efficiently both independently and as part of a team.

Key Responsibilities of this Temporary Customer Service Advisor role:

• Handling inbound customer queries via phone, email, or other communication channels
• Providing accurate information and resolving issues in a timely manner
• Maintaining high levels of customer satisfaction
• Logging and updating customer information on internal systems
• Working collaboratively with colleagues in a fast-paced environment
• Following company procedures and service standards

Working Hours & Shift Pattern
This role operates on a rotational shift pattern, Monday to Friday:

• 06:00 – 14:00 (Early Shift)
• 08:00 – 16:00 (Day Shift)
• 10:00 – 18:00 (Late Shift)

3-Week Rotational Pattern (Example)

• Week 1: Early shifts (06:00 – 14:00)
• Week 2: Day shifts (08:00 – 16:00)
• Week 3: Late shifts (10:00 – 18:00)
• Pattern then repeats on a rolling basis

Skills required for this Temporary Customer Service Advisor role:

• Previous experience in a customer service or call centre environment
• Strong verbal and written communication skills
• Ability to work under pressure in a fast-paced setting
• Good IT skills and ability to learn new systems quickly
• Reliable, punctual, and team-oriented approach

Details for this Temporary Customer Service Advisor role:

• Temporary contract of approximately 6 weeks
• Full-time Monday to Friday working pattern
• Rotational shifts as outlined above
• Location: Stoke-on-Trent