Junior Digital Communications Assistant

Job Advert: Junior Communications Assistant
Location: Cardiff
Employment Type: Temporary (01/09/2025 – 14/11/2025)
Hours: 37 hours per week (Monday–Friday, 09:00–17:00)
Salary: £12.21-£15.95 per hour

Kickstart Your Career as a Junior Communications Assistant! Are you a tech-savvy individual with a passion for communications technology? Network Recruitment Wales is seeking a motivated Junior Communications Assistant to join a dynamic team in Cardiff. This temporary role is perfect for someone looking to gain hands-on experience in supporting cutting-edge communication systems and contributing to a fast-paced, technology-driven environment.

About the Role: As a Junior Communications Assistant, you will provide essential support to the communications team, focusing on key systems such as Cisco, Aruba, CUCM, Teams Telephony, and Touchpoint. This medium-level post offers an excellent opportunity to develop your technical skills while working alongside experienced professionals.

Key responsibilities include:

• Supporting the maintenance and operation of communication systems, including Cisco, Aruba, CUCM, Teams Telephony, and Touchpoint.
• Assisting with troubleshooting and resolving technical issues under the guidance of senior team members.
• Contributing to the setup, configuration, and monitoring of communication platforms to ensure seamless service delivery.
• Collaborating with the team to deliver high-quality support to internal and external stakeholders.
• Maintaining accurate records and documentation related to system operations and support activities.
• Adhering to the organisation’s policies on equality, diversity, and health and safety.

What We’re Looking For:Essential Qualifications & Experience:

• Basic understanding of communication systems such as Cisco, Aruba, CUCM, Teams Telephony, or Touchpoint (or a willingness to learn quickly).
• Some experience or knowledge in IT or communications support (e.g., through education, internships, or entry-level roles).
• Competent IT skills, including familiarity with Microsoft Office and basic troubleshooting.

Desirable:

• Relevant qualifications in IT, communications, or a related field (e.g., BTEC, A-Level, or equivalent).
• Experience supporting Cisco, Aruba, or similar communication platforms.
• Knowledge of telephony systems or Microsoft Teams integration.
• Full valid UK driving licence (if travel is required).

Key Skills & Attributes:

• Strong communication skills, both written and oral, with the ability to work effectively in a team.
• Eagerness to learn and adapt in a fast-paced technical environment.
• Attention to detail and a proactive approach to problem-solving.
• Commitment to continuous improvement and delivering excellent customer service.
• Ability to work under supervision while showing initiative when appropriate.
• Competencies: Customer focus, teamwork, personal responsibility, and effective communication.

Additional Requirements:

• Eligibility to work in the UK.
• Required documents: Criminal Convictions Declaration, Confidentiality Agreement, 5 years’ references/work history, Health Declaration/Questionnaire, and Enhanced DBS.
• Flexibility to travel to various locations in Cardiff if required.

Why Join Us? This role offers a fantastic opportunity to gain hands-on experience with industry-leading communication technologies in a supportive team environment. You’ll develop valuable skills, work on exciting projects, and lay the foundation for a successful career in communications or IT. This is a great stepping stone for a junior professional looking to grow in a dynamic setting.

How to Apply:
Ready to launch your career in communications? Contact Network Recruitment Wales at 01443 230222 or submit your application, including all required documents (proof of eligibility to work in the UK, Enhanced DBS, etc.), or apply via our website: https://www.networkrecruitmentwales.co.uk/nrw-people/