Job Description

Network Recruitment Wales are recruiting a Technical Services Advisor for a tempoarary contract on behalf of one of our clients.

The role is to ensure logistic runs for servicing are scheduled and processed in line with the correct procedures via the IT system.
To run reports for the production and dissemination of letters as part of the escalation process. To schedule repairs for maintainable equipment both standard and urgent
To update on the IT system escalation information from partners To ensure all servicing and telecare activities for example processing is done in line with the requirements of the customer and within the timescales.
To deal with and resolve queries from customers and partners for servicing, telecare and lifeline.
To assist the Technology and Servicing Supervisor in Telecare and Lifeline billing activities.
To schedule telecare installations on the required IT systems.
To provide general administrative support to the Technology and Servicing Supervisor and Manager.
To carry out health and safety responsibilities in accordance with the Division’s Health & Safety Responsibilities document.
To undertake such other duties and responsibilities commensurate with the grade, as may be reasonably required by the Service Director, or as a mutually agreed development opportunity.

Hours Per Week : 37.00
Start Date : 27/01/2025
End Date : 04/04/2025
Start Time : 09:00
End Time : 17:00

Technical Services Advisor

Job Description