Administrator (Customer Service Support)
RA-15

£12.21 - £12.82 Per Hour

Full Time

Contract

Keighley, West Yorkshire

Administration

Posted 9 days ago

Expires In 19 Days

Job Description

Position: Administrator (Customer Service Support)
Working Week: Monday - Friday 
Working Hours: 8:30 - 16:30
Per Hour: £12.21 - £12.82
Duration: 6 Month Contract 

Requirements:
  • Provide key administrative support to our Field Operations regional teams.
  • You’ll work closely with colleagues based both in the office and out on site, helping to keep processes running smoothly and ensuring we deliver excellent service to our customers.
  • This is a varied role where no two days are the same, offering the chance to develop your skills across different areas of the business.
  • Agile working may be available depending on the tasks carried out and your level of experience.
What You’ll Be Doing You’ll receive full training and may be involved in a wide range of tasks, including:
  • Processing purchase orders for multiple departments
  • Managing payments to service providers using CRM & CFS systems
  • Assisting with planned power cuts – raising jobs, producing customer letters in line with Ofgem standards
  • Taking customer calls as part of our Call Centre overflow during peak periods or major outages
  • Supporting the third-party faults and damage processes, ensuring compliance with Ofgem standards
  • Collating costs for invoicing third-party providers
  • Supporting Streetworks processes – liaising with local authorities, permits and service providers
  • Assisting with stationery ordering and postal duties
  • Liaising with site staff via telephone
What We're Looking For:
  • Proven background in administration
  • Strong IT skills and confident using business systems
  • Excellent planning and organisation skills
  • Clear written and verbal communication
  • A team player with a positive and proactive approach
  • Willingness to learn and develop new skills
If This Takes Your Inerest, Please Call and Ask For Remi :) 
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