Sales & Client Experience Manager (Perm: London)

A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience Manager Centre (Commercial & Client Experience) in beautiful refurb office.
This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement.

Location: Reading (Fully Site-Based – 5 Days per Week)
Salary: £50,000 Base Salary + OTE £55,000–£60,000
Employment Type: Permanent
Working Hours: 40 Hours per Week

Role Purpose

The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue.
This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience.
While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.

(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.)

Key Responsibilities:

Commercial Growth & Revenue Generation

• Drive revenue through the sale of meeting rooms, event space, and coworking memberships
• Proactively identify and secure new business opportunities through networking, referrals, and local partnerships
• Build strong relationships with existing clients to encourage repeat bookings and upselling
• Promote the centre’s facilities and services to prospective customers
• Achieve and exceed monthly and annual revenue targets
• Maintain accurate sales pipelines and reporting activity
• Work collaboratively with the wider business to maximise commercial performance

Marketing & Community Engagement

• Support and deliver local marketing initiatives to promote centre services
• Attend and host networking events to increase brand visibility
• Create engaging community events that encourage client interaction and retention
• Use digital channels, local partnerships, and promotions to drive enquiries
• Act as a visible ambassador for the centre within the local business community

Customer Experience

• Deliver a high-quality customer journey from enquiry through to booking and ongoing use
• Provide exceptional customer service to all visitors, members, and guests
• Build long-term relationships with clients to ensure high satisfaction and retention
• Manage customer feedback and identify opportunities to improve services
• Ensure meeting rooms and communal areas are presented to high standards

Site & Day-to-Day Coordination

• Oversee the smooth day-to-day running of the centre environment
• Coordinate meeting room bookings, event setups, and customer requirements
• Liaise with suppliers and contractors as required
• Maintain professional presentation standards across the centre
• Ensure health & safety processes are followed appropriately
• Proven experience in sales, meetings & events, hospitality, or flexible workspace environments
• Strong track record of selling meeting rooms, events, or service-based offerings
• Confident networker with the ability to build strong business relationships
• Experience promoting services through marketing and local engagement
• Excellent customer service and communication skills
• Target-driven with a commercial mindset
• Strong organisational skills and attention to detail
• Confident using Microsoft Office (Word, Excel, Outlook)

Personal Attributes

• Highly motivated and commercially driven
• Confident engaging with businesses and clients
• Proactive and solutions-focused
• Professional and approachable
• Strong relationship builder
• Able to work independently and take ownership of performance
• Enthusiastic about networking and representing the brand

Benefits

• On-Target Earnings (OTE): £55,000–£60,000
• Opportunity to work in a vibrant, professional workspace environment
• Career development opportunities within a growing organisation

Are you confident in selling meeting rooms, building strong client relationships, and networking to drive new business?

Apply now for the Sales & Client Experience Manager.