Customer Service Adviser

The UK's leading storage provider which offers secure and flexible storage solutions for both personal and business needs. With multiple locations across London, they provide a range of unit sizes, packaging supplies, and additional services such as office space rental and mail handling. We are looking for a dedicated and customer-centric individual to join the team as a Customer Sales Advisor.

As a Customer Sales Advisor, your primary objectives will be to guarantee an excellent level of service to Access customers and achieve the highest level of sales for the company.

Your responsibilities will include:

Financial Targets: Contribute to the achievement of the store's financial targets.
Customer Engagement: Identify and quantify potential sales opportunities from each customer, responding effectively to diverse needs.
Store Standards: Ensure the store maintains high standards of cleanliness and adheres to health and safety procedures.
Sales Enquiries: Effectively handle sales inquiries, providing advice, and promoting available services.
Target Achievement: Maximize every sales opportunity to ensure the store meets its targets.
Administrative Tasks: Complete all necessary administrative tasks in compliance with company procedures.
Store Maintenance: Maintain a clean and tidy store environment.
Lone Working: Be comfortable working independently, taking key holder responsibility in the absence of management.

To excel in this role, you should demonstrate:

Strong written, maths and verbal communication skills.
Effective listening skills in customer interactions.
Self-discipline and attention to detail.
Adaptability to work both in a small team and independently.
Confidence and product knowledge after completing the induction and probation period.

As a vital part of the team, you will be responsible for:

Daily customer interactions.
Achieving high levels of customer service and satisfaction.
Meeting weekly, monthly, and yearly sales targets.
Lone working with key holder responsibilities.
Conducting physical rounds of the store and units.
Forklifting, where applicable.
Implementing procedures to minimize store 'bad debt.'
Performing ad hoc duties.

If you're ready to embark on a challenging yet rewarding journey, apply now to be a part of the family. Join in providing exceptional service and making a difference in the lives of customers. Looking forward to welcoming you aboard.