Process Mapping Specialist

Job Advert: Process Mapping Specialist
Location: Usk+ travel across the county (hybrid working available)
Employment Type: Temporary – key project role
Number of Positions: 1
Start Date: Monday 8 December 2025
Duration: 24 weeks (6 months) – very high chance of extension
Hours: 37 hours per week (flexible/hybrid after induction)
Salary: PAYE: £17.85+ per hour | Umbrella: £22.78 per hour

The Project
Monmouthshire is rolling out a brand-new adult social care case recording system in 2026.
We need an experienced Process Mapping Specialist to lead the “as-is / to-be” mapping, run workshops with practitioners and managers, and make sure every redesigned process is efficient, compliant, and ready for the new digital platform.

Key Tasks

• Run process mapping workshops across Adult Services teams
• Create clear Visio/Lucidchart process maps (as-is → to-be)
• Spot inefficiencies and design streamlined, user-friendly workflows
• Align processes with the new system and GDS/digital standards
• Support UAT, training plans, and change management
• Produce governance-ready documentation (GDPR compliant)

You’ll Need

• Proven experience delivering end-to-end process mapping & redesign (essential)
• Expert user of Visio, Lucidchart, Miro or similar
• Strong facilitation skills – able to run workshops with social workers, managers & regional partners
• Knowledge of Agile, Lean or continuous improvement methods
• Understanding of social care or public sector transformation (highly desirable)

You’ll Love

• Being the person who shapes how the new system actually works in practice
• Hybrid working from the lovely Usk office
• Working with a supportive, forward-thinking project team
• Real job satisfaction – your maps will be used by hundreds of staff every day

Essential Requirements

• Eligibility to work in the UK
• 2 years references/work history
• Confidentiality Agreement & Criminal Convictions Declaration

How to Apply
Got the mapping skills and ready to make a genuine difference to adult social care in Monmouthshire?
Send your CV today – interviews are being held immediately!
Call 01443 230222 | Email enquiries@nrwpeople.co.uk
Web: https://www.nrwpeople.co.uk
Don’t miss this high-impact 6-month project role!

NRW People – Connecting Talent With Opportunity