Income Officer

Job Advert: Income Officer
Location: Cardiff
Employment Type: Temporary
Number of Positions: 1
Start Date: 13 October 2025
Duration: 40 Weeks (approximately 6 months)
Hours: 18.5 hours per week (job share)
Salary: PAYE: £13.17 per hour | Umbrella: £16.72 per hour
IR35 Status: Inside
Cost Code: 407106
Organisational Structure: Environment & Housing > Housing Services > HousingAre you an organised and empathetic professional with experience in income management? NRW People is excited to offer a temporary Income Officer role with Vale of Glamorgan Council, based at Quarry Road, Wenvoe, Cardiff. Starting 13 October 2025, this 40-week position provides short-term maternity leave cover for a job share role, offering a part-time opportunity to support housing services.What You’ll Do:

• Manage income collection and recovery processes for housing tenants, ensuring timely payments and reducing arrears.
• Provide advice and support to tenants on financial matters, negotiating payment plans and addressing queries with sensitivity.
• Maintain accurate records, prepare reports, and liaise with internal teams to uphold housing service standards.
• Handle confidential information in line with data protection policies, contributing to a positive tenant experience.
• Collaborate with colleagues to ensure seamless cover during the maternity leave period.

What We’re Looking For:

• A proactive individual with experience in income management, customer service, or housing-related administration.
• Ability to work part-time (18.5 hours per week) with strong communication and organisational skills.
• A compassionate approach to supporting tenants, with the ability to maintain confidentiality and work independently.
• Candidates must reside within a reasonable commuting distance to Wenvoe, Cardiff, Vale of Glamorgan.

Essential Requirements:

• Eligibility to work in the UK.
• Signed Confidentiality Agreement (to be submitted with application).
• Criminal Convictions Declaration (to be submitted with application).

Why Join Us?
This role offers a rewarding opportunity to support housing services during a maternity leave period, with competitive pay and a flexible part-time schedule. Based in Wenvoe, you’ll contribute to a vital community service as part of a job share arrangement.

How to Apply:
Ready to make a difference in housing support? Submit your CV, Confidentiality Agreement, and Criminal Convictions Declaration to NRW People today! Interviews will take place online on 09 October 2025, lasting no longer than 30 minutes. Contact us at 01443 230222 or visit https://www.nrwpeople.co.uk/nrw-people/ for more details. Don’t miss this opportunity to join a dedicated team – apply now!

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