Housing Advice Officer

Job Advert: Housing Advice Officer 
Location: Hengoed
Hours: 37 hours per week (Monday–Friday, office-based)
Start Date: 04/08/2025
Duration: 12 weeks
Pay Rate: £15.84/hour (PAYE) or £20.01/hour (Umbrella)

Support People in Need with Your Housing Expertise!Are you experienced in homelessness services and passionate about helping individuals find housing solutions? Network Recruitment Wales is seeking 2 Housing Advice Officers to join a dynamic team in Hengoed. This role offers the opportunity to make a real difference by providing advice and support to those facing housing challenges.

What You’ll Do:

• Answer calls and provide advice and assistance to individuals contacting the service.
• Assess housing needs, investigate cases, and make homelessness decisions in line with relevant legislation.
• Manage a caseload, ensuring accurate record-keeping and data entry (experience with CIVICA Abritas system is a plus but not essential).
• Maximise housing options to discharge duties effectively, including referrals to emergency housing teams.
• Monitor and manage placements, utilise grant funding, and make referrals to support services.
• Handle difficult conversations with empathy and professionalism while meeting deadlines and prioritising tasks.

What We’re Looking For:

• Direct experience in a homelessness team within a local authority setting.
• Knowledge of homelessness legislation, caseload management, and housing need investigations.
• Strong customer service skills and the ability to have challenging conversations.
• Excellent record-keeping and data entry skills, with attention to detail.
• Understanding of the Renting Homes framework and grant funding to alleviate housing needs.
• Desirable: Level 4 qualification on the Credit and Qualifications Framework.
• Required Documents:
  • Proof of Eligibility to Work in the UK

Why Choose This Role?

• Make a meaningful impact by helping individuals secure housing solutions.
• Work in a supportive team environment
• Apply your expertise in homelessness services to deliver positive outcomes.
• Opportunity to develop skills in a fast-paced, rewarding role.

How to Apply: Ready to make a difference? Submit your application and proof of eligibility to work in the UK to Network Recruitment Wales. For more information, call 01443 230222 to speak with our team.