Families First Advice Line Advisor

Job Advert: Families First Advice Line Advisor - Social Care Non-Qualified
Location: Barry 
Hours: 37 hours per week (Monday–Friday, initially 5 days office-based, transitioning to 4 days office-based and 1 day working from home after training)
Start Date: 04/08/2025
Duration: 22 weeks
Pay Rate: £13.17/hour (PAYE) or £16.72/hour (Umbrella)

Join Our Team and Support Families!Are you passionate about helping families and making a positive impact in your community? Network Recruitment Wales is seeking a dedicated Families First Advice Line Advisor to join the Children & Young People’s Service. This is a rewarding opportunity to provide essential advice and guidance to families and carers, helping them access the support they need.

What You’ll Do:

• Provide telephone-based advice and guidance to families/carers in line with Families First guidance, national standards, and relevant legislation.
• Signpost families and professionals to appropriate local services to meet assessed needs.
• Conduct service user assessments, including needs and risk assessments, to inform casework planning.
• Maintain accurate and up-to-date case records, both electronically and on file, in line with service policies.
• Work collaboratively with service users, carers, and internal/external professionals and agencies.
• Stay informed about relevant legislation, including the Social Services and Wellbeing (Wales) Act and All Wales Child Protection Procedures.
• Attend meetings, produce reports, and participate in professional supervision and appraisals.
• Promote access to community services and report safeguarding concerns promptly.

What We’re Looking For:

• Experience in social care or family support is desirable but not essential – a passion for helping others is key!
• Strong communication and interpersonal skills to engage with families and professionals.
• Ability to maintain accurate records and work within service policies and procedures.
• Knowledge of or willingness to learn relevant legislation and national standards.
• Commitment to continuous professional development and safeguarding principles.
• Required Documents:
  • Proof of Eligibility to Work in the UK
  • Confidentiality Agreement
  • 5 Years References/Work History
  • DBS Summary Form
  • Enhanced DBS
  • Social Care Wales Registration (required upon offer acceptance)

Why Choose This Role?

• Work in a supportive team 
• Flexible working arrangement after training (4 days office-based, 1 day remote).
• Opportunity to gain valuable experience in social care.
• Make a real difference in the lives of children, young people, and families.

How to Apply: Ready to support families in need? Submit your CV and required documents to us. For further details, contact Network Recruitment Wales on 01443 230222