Income Collection and Dispute Resolution Officer, North London / Hertfordshire area

Income Collection and Dispute Resolution Officer, North London / Hertfordshire area
Pay rate to £23.78 per hour
Contract role, Local Government Housing
You will need:
Experience in the recovery of all service charge income.
Experience of dealing with Leaseholders and a basic understanding of Leasehold Law.
Direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications.
You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
Purpose of role:

• To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.
• Submit cases to HMCS for on line Judgement and monitor progress accordingly.
• Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.
• Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
• Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable.
• Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.
• Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary.

 
 Work with Vitalis to Discover Exciting Opportunities in Qualified Social Work, Housing and SEND

• At Vitalis, we’re here to make your career journey seamless and rewarding. Here’s how we support you every step of the way:
• Dedicated Consultant – Gain access to a specialist consultant who knows the market inside-out, has connections to roles across the UK, and is ready to provide tailored career advice and job search support.
• Hassle-Free Registration – Our easy only new registration process gets you started quickly and effortlessly.
• Exclusive Incentives – Enjoy referral schemes, bonuses, and other exciting perks.
  Compliance Simplified – Leave the paperwork to us! We handle ongoing compliance, so you can focus on your career.
• Fast, Reliable Payroll – Get paid promptly and consistently without any worries.

 
Whether you’re a qualified social worker, or have an interest in housing or SEND roles, we have the opportunities you’ll want to hear about.
 
Don’t forget, if this role isn’t the perfect fit, we’re confident we can find one that is. We recruit across a wide range of public sector specialisms, including:

• Independent Reviewing Officer (IRO)
  • Best Interest Assessor (BIA)
  • Multi-Agency Safeguarding Hub (MASH)
  • Looked After Children (LAC)
  • Children’s Social Work
  • Adult Social Work
  • Service Manager
  • Head of Service
  • Team Manager
  • Assistant Team Manager
  • A wide range of housing roles
  • Careers in SEND in local authorities

 
Let us help you take the next step in your career. Get in touch with me today to explore our exciting opportunities!
Contact me on olivia.russell@vitalissocialcare.co.uk or 07521053670 for more information.