£20,000 - £23,500 Per Annum
Full Time
Permanent
Birmingham, West Midlands
IT
Posted 23 days ago
Expires In 6 Days
Job Description
Permanent
Up to £23,500
Solihull (Hybrid)
Network IT are looking for a Customer Care Advisor to Join one of our clients in Solihull. The role is designed to give exceptional customer care to the clients customers and support them with there needs.
Responsibilities
- Managing cease request from customer or other internal departments.
- Calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services.
- Liaising with third-party suppliers to agree termination dates of service.
- Ensuring that termination of services takes place on the agreed date.
- Advising the Billing Team to stop charges in relation to ceased services from the agreed date.
- Resolving any ceasing queries with customers and or third parties either on the telephone or by email.
- Chasing third party suppliers for updates on ceases.
- Working with internal departments to retain customers and to stop services ceasing.
- Scanning and updating legacy paper documents to digital contracts.
- Updating of customer contract database as and when services change.
The successful candidate will have
- Customer Service experience preferably from working in a call centre environment.
- A customer focus and a strong 'can do’ attitude.
- A team player and the ability to work with people of all working styles, backgrounds, experience, etc.
- Experience of responding to customer emails demonstrating excellent written communication skills and attention to detail.
- Excellent influencing and interpersonal skills with the ability to communicate at all levels.
- Proficiency with the Microsoft Office Suite (Outlook, PowerPoint, Word, Excel).
- A good understanding of web browsers and databases with the ability to understand IT technical terminology.
- Ability to prioritise and handle multiple assignments at any given time while also serving as a "go to" for all members of a large team.
- Ability to complete complex tasks and projects quickly, react with appropriate urgency to situations that require a quick turnaround.
- Must be flexible and able to commit the time required to get the job done in line with business needs.
- Highly organised with excellent time management skills and attention to detail.
- Eagerness to learn and develop and willing to go the extra mile.
- Reliable and approachable.
A full JD is available upon request
Owen Kent
Owen.Kent@networkitr.co.uk
01212309111
Division 809
Network IT Birmingham
13 Bennetts Hill
Birmingham
West Midlands
B2 5RS
0121 230 9111
Recommended Jobs
Trainee Technical Advisor
Pertemps
£30,000 Per Annum
Bidford-on-Avon, Warwickshire
Permanent
Posted 2 days ago
Ref 047109878
Customer Success Manager
The People Network
£50,000 Per Annum
Bristol, Bristol
Permanent
Posted 19 days ago
Ref V-32541
Master Data Quality
Pertemps
£24,000 - £26,000 Per Annum
Banbury, Oxfordshire
Permanent
Posted 9 days ago
Ref 002105152