Neighbourhood Officer - Fully Site Based (Temp: London)

Pertemps Network Group are delighted to be in partnership with a London Housing Provider to recruit an enthusiastic and customer-focused Neighbourhood Officer to join their Neighbourhood Services team.
Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch.

Key Responsibilities

• Manage a patch of tenancies, leases and licences, acting as the main point of contact for residents
• Deliver a customer-focused housing management service, ensuring residents’ needs are addressed professionally and promptly
• Undertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where required
• Manage and respond to anti-social behaviour (ASB) cases in line with policy and legislation
• Carry out estate inspections, identify environmental issues and work with internal and external partners to resolve them
• Complete tenancy verification checks and support fraud prevention activity
• Respond to neighbourhood issues, emergencies and service requests efficiently
• Maintain accurate case records and ensure compliance with housing policies and procedures
• Attend evening meetings and out-of-hours emergencies when required

Rate: £27-£29 Umbrella
Location: London
Hours: Full-time
Contract: 3-6 Months

About You
You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents.
You will demonstrate:

• Strong customer care and communication skills, with the ability to handle sensitive situations professionally
• A proactive and solutions-focused approach to problem solving
• The ability to manage a busy workload, prioritise effectively and work independently
• Confidence working in a front-line, estate-based environment
• A flexible approach to working hours, including evenings when necessary

What We Offer

• A challenging and varied role within a supportive and high-performing team
• Exposure to a broad range of housing management responsibilities
• Ongoing support from your line manager and wider service
• Opportunities to develop housing knowledge, skills and experience within a respected London housing organisation
• Competitive salary and access to a strong local government benefits package, including pension and leave entitlements

The organisation recruits for attitude as much as experience.

We are looking for:

• Enthusiastic and motivated
• Keen to learn and develop
• Adaptable and resilient in a fast-paced environment
• Committed to delivering positive outcomes for residents

This is a varied, operational role, ideal for someone who enjoys working closely with residents, resolving issues proactively, and contributing to safe, sustainable communities.

If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you.

Apply now to take the next step in your housing career and make a real difference to local communities.