Azure Platform Services & Support Manager (Hybrid)

The successful candidate will be someone who can do more than just manage platforms, you’ll need the ability to lead a team through complexity.

You’ll be leading a team (and sometimes 3rd party suppliers) responsible for running, supporting, and improving our clients platforms and infrastructure. That means balancing day-to-day stability with long-term improvement. You’ll need to set a clear direction and get people aligned behind it – then make sure things get done.

You’ll report into Head of Software Delivery and work closely with Architecture and Software teams and play a key role in delivering change across systems that are central to the organisations purpose.

To apply you should have the following background, skills and experience:

1.Strong people management – not only should you have experience of supervising/mentoring/deploying people, but you should have managed on a daily basis in terms of well-being, absence, 1-2-1’s, performance, disciplinary, individual training, development plans, appraisals, etc.

2.Evidence of an understanding of Azure / DevOps - experience of deployment / configuration via pipelines. Release and deploy management alongside service monitoring and support of infrastructure & products.

3.Previous experience of managing a team of Azure Infrastructure Engineering and DBAs who are responsible for monitoring, alerting, and database management. You should have enough tech knowledge around infrastructure and database areas to manage the team of DBAs & Engineers.

Further experience to be successful in this role but not necessary:

1. IT Service Delivery and/or Support Management background
2. Experience of service with internally produced software applications/products rather than large enterprise/corporate technology. With an understanding of the wider Software production process inc. testing, QA, implementation, infosec, service & maintenance etc.   
3. ITIL v3 or above

Benefits:

• 25 days’ holiday + Bank Holidays + Christmas shutdown.
• Flexible working and genuine investment in your development.
• 35-hour week.
• Excellent pension (6% - 11.5% employer contribution).
• Enhanced family leave and more!