Area Housing Manager

Job Title: Area Housing Manager (Temporary)
Location: Exeter / Plymouth (Hybrid working with regular travel across the Plymouth area)
Salary: £54,410.72 per annum (pro rata)
Hours: 37 hours per week, Monday to Friday
Contract: Temporary – until end of May 2026
Start Date: ASAP

The Role

We are currently recruiting for a Temporary Area Housing Manager to deliver high-quality, customer-focused tenancy and neighbourhood management services across a diverse portfolio of approximately 5,500 general needs homes.
Reporting to the Operations Manager – Neighbourhoods, you will lead and manage a team of Housing Officers across the Plymouth region. You will work collaboratively with internal teams, local authorities, and partner agencies to sustain tenancies, manage risk, and improve outcomes for customers and communities.
This is a hybrid role, primarily based in Exeter, with regular travel required across the Plymouth area.

Key Responsibilities

• Lead, manage, and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services
• Provide visible and proactive leadership, fostering a high-performance culture and supporting continuous staff development
• Oversee tenancy management, including handling tenancy breaches (non-income and anti-social behaviour), safeguarding concerns, hoarding, domestic abuse, tenancy fraud, and unacceptable behaviour
• Manage risk effectively, ensuring compliance with internal controls, policies, and legal requirements
• Handle customer complaints within agreed timescales, identifying trends and implementing service improvements
• Work collaboratively with internal specialists and external partners to reduce tenancy failure and promote sustainable communities
• Build and maintain strong relationships with local authorities, elected members, and partner organisations
• Use customer feedback, performance data, and insights to inform service delivery and drive continuous improvement
• Ensure fire safety and property compliance actions are effectively managed across all schemes
• Contribute to policy development, service improvements, and wider neighbourhood objectives
• Operate in line with housing legislation, equality, diversity and inclusion standards, human rights requirements, and GDPR

About You
To be successful in this role, you will have:

• Significant experience leading or managing teams within social housing or a related sector
• Strong knowledge of tenancy and housing management, including handling tenancy breaches and customer engagement
• Proven experience in driving performance improvements, managing change, and delivering service enhancements
• Confidence in analysing performance data, reports, and KPIs
• A solid understanding of housing regulation, landlord and tenant law, and best practice
• Excellent stakeholder management skills, with the ability to build effective relationships internally and externally
• A full UK driving licence and access to a vehicle

Additional Information

• DBS Requirement: Basic DBS check required
• We are committed to safeguarding and promoting the welfare of vulnerable individuals and expect all employees to share this commitment. Appointment will be subject to a satisfactory Disclosure and Barring Service check.