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Customer service representative

MAGNA

Customer service representative

MAGNA

3 Applicants

£12.71 Per Hour

Full Time

Contract

Lutterworth, Leicestershire

Customer Service And Call Centre

Posted 11 days ago

Expires In 17 Days

Job Description

We are recruiting for a customer service representative, based in Magna Park, Lutterworth.

Key responsibilities would include the following:

Handle customer queries via phone, email, and other communication channels in a professional and timely manner. ·
Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
Monitor and achieve KPIs related to customer service performance.
Use internal systems including Sharp to manage customer information and service records.
Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
Communicate effectively with internal departments to resolve customer issues and improve service delivery.
Work independently with minimal supervision, demonstrating initiative and ownership of tasks.

Hours of work:
Monday - Friday - 06:00 - 15:00 with 1hr unpaid break

Pay rate:
£12.71